Atmosphere connects your company to the word of mobile messaging. How does this work?
- Atmosphere connects to the most popular mobile messaging services by creating an account for your company in each of the services.
- Customer requests are handled by chatbots in an automated way based on your business processes.
- Based on AI & machine learning the chatbots are able to identify your customers' intents and route them into the correct processes.
- For requests that cannot be handled in a fully automated way the Atmosphere Chatcenter provides an easy-to-use interface for employees to manually respond to customer requests.
- The integration with other corporate systems enables a fully or partially automated handling of requests. Request results are documented in the existing corporate systems in a structured manner.
- Based on its patented group communication module Atmosphere allows communication in groups across several messaging services while protecting the contact information of group members.
The chatbots of the platform respond to customer requests based on your imported business processes.