
Atmosphere Platform
Atmosphere connects your company to the word of mobile messaging. How does this work?
- Atmosphere connects to the most popular mobile messaging services by creating an account for your company in each of the services.
- Customer requests are handled by chatbots in an automated way based on your business processes.
- Based on AI & machine learning the chatbots are able to identify your customers' intents and route them into the correct processes.
- For requests that cannot be handled in a fully automated way the Atmosphere Chatcenter provides an easy-to-use interface for employees to manually respond to customer requests.
- The integration with other corporate systems enables a fully or partially automated handling of requests. Request results are documented in the existing corporate systems in a structured manner.
- Based on its patented group communication module Atmosphere allows communication in groups across several messaging services while protecting the contact information of group members.