How satisified are your customers with your products and services? What could be improved? To answers this kind of questions a lot of companies are willing to invest a lot of effort. But no matter if the surveys are executed via mail, via phone or via online-questionnaire - in many cases the response rate leaves room for improvement. So why don't you use a medium, that already is installed on the smartphones of your customers?
Atmosphere provides easy to use toolset to set up and conduct customer surveys via messenger.
- Import of questionnaires from Excel or simple configuration via Atmosphere web interface
- Automated satisfaction evaluation after completion of customer request (e.g. "Could we solve your problem?")
- Time triggered invitation to participate into comprehensive surveys via messenger
- Export of survey results to Excel and comprehensive visualization tools in Atmosphere web interface
- Your customers use an app that they already have installed on their smartphones - no need to download a new app
- Automated triggering of surveys based on certain events (e.g. completion of a request)
- Answering without time pressure: Questionnaires can be answered via chatbot step by step in a timeframe of several days
- Due to Excel import and export interfaces Atmosphere can be used in combination with existing survey tools