Which are your main customer service channels? Telephone? Website? Do you have a corporate app? Why don't you use the most important communication channel for smartphone owners - the messenger? 92% of all German smartphone users are communicating via messenger on a daily base and expect companies to offer this channel as well (Source: Statista).
Atmosphere connects your company to the most popular messaging services and enables a fully-automated handling of customer requests as well as chat-based replies by your customer service staff.
- Automated capturing of customer requests via chatbot round the clock (24/7)
- Connection to most popular end-to-end encrypted messaging services: Your customers decide, which service they use to contact your company
- Configuration of the chatbot based on your existing business processes and ticket catalogs
- Optional forwarding of customer requests to your service staff to be manually handled using the Atmosphere Chatcenter
- Comprehensive reporting tools to analyze request types, frequencies, durations and times
- Interfaces to integrate Atmosphere with existing corporate systems such as CRM or ERP systems
- Your customers use an app that already is installed on their smartphones - they don't have to download a new app
- Chatbots reply without any delay - your customers don't waste time in a phone queue
- Less pressure on your callcenter staff - chatbots handle simple requests in a fully automated way while your employees can deal with more complex problems
- More personal character of communication, even if your customers communicate with a chatbot in a fully automated way
- Your employees don't have to install any messaging apps on their smartphone - they communicate via the Atmosphere Platform
The chatbot developed for LEG provides customer self service for real estate prospects as well as tenants. Customer requests are handled in a fully automated way. Typical requests are:
- Questions or changes regarding an existing rental agreement
- Permits in the context of an existing rentalagreement
- Complaints regarding the living environment
- Billing related questions and requests
- General and specific requests of prospects
- Status check for existing tickets
- Appointment management
- Review and update of personal information/customer profile
The video shows the fully automated handling of a tenant's question regarding keeping of pets.